The Director of Franchise Operations collaborates with franchise partners to grow, develop and maximize results in respective markets while maintaining consistent customer experience and operational compliance. This includes ensuring franchisees are following the GNC operating system, coaching franchisees to maximize their return on investment, assisting franchisees with operational guidance and mentoring all aspects of training. They are responsible for the Retail and wholesale revenues as set by GNC. The DFO should possess strong business acumen, relationship building skills and must be highly influential. Essential Duties And Responsibilities • Responsible for day-to day management of the relationship with multiple franchise partners and serves as the primary point of contact with multiple internal stake stakeholders (e.g. Merchandising, Marketing, Finance, Legal, Science, PD, etc.).